Our 10+ years of experience in customer services has helped us to provide impeccable services to all our clients. Our Customer Care Center has the capability to maneuver all major communication modes including Emails, Live Chat Support, Social Media, and Telephones (both inbound and outbound).
Our team is comprised of seasoned operators who are managed by a committed team lead to ensure maximum efficiency and work quality. Our workforce is competent, having recruited from renowned call centers and telecom companies.
Here at Unifier, we believe in winning the hearts and minds of our customers through our unparalleled services. Whether you require Customer support services including Live Chat, Email and Phone support or Administrative support services like Data Entry, Web Research and Order Processing, Unifier can be your One-Stop-Shop. We have a team of highly professional Customer support agents and we offer 24/7/365 Customer support services at reasonable prices. Our Administrative support staff is also very efficient and perfectly capable of handling all your administrative tasks.
Our Services Include:
Our Customer Service Center is proficient at handling 24/7 Outbound and Inbound telephone calls. Following are the telephone support services we offer:
- Virtual Receptionist
- Order Processing
- Answering Calls (Inbound Support)
- Follow up Calls, Telemarketing / Cold Calling
- Booking and Appointment Management
- 1st Level Billing and Technical Support
- Other assorted work involving telephone support
Live Chat Support
We provide round-the-clock Live Chat Support services. We can observe your site 24/7 and can satisfy your customers with our amazing support service. Our team can assist your site visitors with:
- The process of signup and purchase
- Service or Product related queries
- Billing issues
- Technical problems in using the service or product
Our support agents can manage 3 chats simultaneously without compromising their focus and quality.
We offer an incredible Live Chat Software named LIVE CHAT INC. with our services, its main features are:
- An efficient Dashboard and Live Monitoring
- Indefinite Chat History
- Eye Catcher for Augmented Visitor Engagement
- Auto Greetings
- Can be Customized According to Your Website
- Chat Surveys
- Integration of Google Analytics
- Monitoring of Multiple Websites
Our 5+ years of experience has enabled us to provide unparalleled Email Support Services. Our team has handled countless customer interactions and we pride ourselves for managing all our work within the boundaries of SLAs. Our Email Support Services include:
- Answering customer queries, service related and general emails
- Using helpdesk systems like Zendesk, Freshdesk, Kayako, etc. to handle support tickets
- Allocating technical issues and tickets to pertinent teams.
- Follow up Emails
Our clients trust us with their administrative needs and we always fulfil their expectations in terms of quality and efficiency. Our clients vary from individuals and small companies to large business setups.
In the past six years, our administrative support team has worked on a variety of projects and have earned a sterling reputation with hard work and consistency. Our team is composed of experienced admin support professionals that possess many valuable skills including:
- Typing speed of 60 to 100 words per minute
- Use of keyboard shortcuts to enhance efficiency
- Outstanding system handling
- Accurate searching and data entry.
- Attention to detail
- Writing Skills.
We offer an array of admin support services, including but not restricted to:
You can find mounds of information on the internet but finding accurate data from authentic sources is what our professional web researchers are here for. Here at Unifier Global, we not only extract information using proven research techniques, but also cross verify it from other sources to confirm its authenticity.
Internet Research is one of our primary services and we offer the following to our clients:
- Researching personal or professional information that includes telephone numbers, email addresses, social media profiles and physical addresses.
- List Building
- Collecting and entering other miscellaneous info
Data Entry is a time consuming work that requires patience and accuracy. Though, many data entry tasks can be carried out using automation software but the need and importance of manual data entry cannot be neglected.
That’s where we come in! Our team of highly skilled data entry operators excel at:
- Data Entry from PDF, websites, images and Google Sheets
- Uploading content to WP(word press) CMS
- Adding and cataloguing products into Ecommerce stores
- Entering data in Google Docs and Sheets
If you are an online seller and need a team to manually process orders or get the orders reviewed to eliminate errors, if any, instantaneously then Unifier Global is the right fit for you. We provide 24/7 support and our team can help process your customer orders swiftly.
Our experience in order processing includes:
- Cellular Refills and Activations
- Processing orders of Amazon and eBay vendors
- Miscellaneous Admin work
We are prepared to offer any type of admin support services and would be glad to work on long term projects. Looking for anything that involves recurring work and can be outsourced.